Banning long-time customers in otherwise good-standing for a mistake they made years ago, which would already be settled financially and such a minor cost is wild.
I can imagine something like this has happened to almost everyone.
So much for being the world’s most customer-centric company. That mission is dead.
Customer centric ended a few years ago
This may be your opinion, and mine as well, but it’s still in paragraph 1 of Amazon’s own about page. It seems they’ve forgotten their own guiding principles.
https://www.aboutamazon.com/about-us
> Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We strive to be Earth’s most customer-centric company, Earth’s best employer, and Earth’s safest place to work.
Hey Amazon, I have a great offer for to buy the Golden Gate bridge.
99.99% of the time when you read something on the internet and your reaction is "that's wild" / "wow that's crazy" / "that's unbelievable", then what you are reading is in fact likely nowhere near the actual truth / real.
My experience with online services and software in general is it makes mistakes A LOT. Like A LOT A LOT. And I have absolutely no problem believing there little to no humans in the loop here.
If you read up on Amazon's prior scandal(s) regarding their broken leave system, you'll believe almost any mistake is possible: https://web.archive.org/web/20211025011703/https://www.nytim...
One of the primary functions of DRM is to remove a paying customer's access to the works they paid for. There's nothing "wild" or "crazy" or "unbelievable" about it.
98.378274% of the time when you read something on the internet quoting accurate probabilities they're making it up to push their biases onto you.
"99.99% of the time" is a figure of speech. Don't overanalyze it.
>the world’s most customer-centric company.
Those are big words Amazon certainly doesn't earn.