> I'm convinced that very few customers think face scanning is an improvement.

But it is. In fact, we were getting a much rawer deal before, as this was data the government already effectively had but we as travellers derived no convenience from it.

The last time I reentered the US though, it was just a quick face scan and I was on my way. I don't know if that was because of the government shutdown or if it's actually SOP now, but either way it was much faster than having a customs agent manually verify my papers.