I've actually tried hetzner on and off with 1 server for the past 2 years and keep running into downtime every few months.

First I used an ex101 with an i9-13900. Within a week it just froze. It could not be reset remotely. Nothing in kern.log. Support offered no solution but a hard reboot. No mention of what might be wrong other than user error.

A few months later, one of the drives just disconnects from raid by itself. It took support 1 hour to respond and they said they found no issue so it must be my fault.

Then I changed to a ryzen based server and it also mysteriously had problems like this. Again the support blamed the user.

It was only after I cancelled the server and several months later that I see this so I know it isn't just me.

https://docs.hetzner.com/robot/dedicated-server/general-info...