> Shouldn't the users of the Web also get a say?

How?

Using the technology and opting in to telemetry, feedback forums, user surveys, newsgroups, letter writing, email campaigns, telnet into a BBS, grass-roots websites, semaphore, Morse code, teletype, fax, etc.

Anything is better than nothing, if anyone actually listens to the feedback they get instead of taking it and ignoring it.