>that's not counting the reputation and brand damage. M&S is seen as a premium retailer and this whole hack made them seem utterly incompetent and unreliable

>>The retailer continues to use the Indian group for other services.

>lol.

>is seen

lol. a lot of things are seen as blah blah. doesn't mean they are blah blah.

google is seen as a world leading tech company. yet see how HNers regard them (except those desperate for FAANG salaries).

If they hired their vendors without due diligence, they may be incompetent and unreliable themselves. On the other hand:

>> M&S chair, told MPs that hackers had used “sophisticated impersonation” to gain entry “involving a third party.”

If the impersonation was sophisticated, maybe it was not so much the fault of TCS?

If it was a Western company, would you talk / think the same?

Nahi. Non. Nein. Nyet. Nada.

lol.