I appreciate you’re responding personally and directly to people instead of running it through a corporate PR machine. That being said I’d also consider your tone, I have no doubt the topic pushes on a sore wound but the “I don’t care what you think” is probably not the attitude you want potential customers to stumble upon in the future.

I am not a customer and not in the market to be a customer anytime soon, I have no horse in this race, just an observation.