When running a test all I see is:

    Error loading video
    Please try refreshing the page
No matter how often I refresh, that is all I get.

Maybe you need more QA?

When I open my browser console, I see this:

    Capturing error: Error: WHEP request failed: 500 - {"message":"\"message\" is required!","error":"Server Error"}

Sorry that you are running into this error, are you seeing this on the marketing website? or somewhere in the app?