The OP doesn't know this but the first rep. just gave him the blueprint on how to "preserve" and "stamp-approve" his account regardless of whether he has a legitimate business or not. He just needed to get "that" paper and move on. It is a process of document collection not a real verification for business purposes.
> It is a process of document collection not a real verification for business purposes.
I wish we could as a society move on from rituals paying tribute to what used to be an authentication method, towards one that actually constitutes one today.