I don't know but I just quickly read the google doc cached version at

https://docs.google.com/document/d/1YS8FLnSz2eP-nXp7FJR7Gsef...

And does this seem like AI automation gone mad?

No, this seems like the kind of madness a human bureaucracy is fully capable of without the use of advanced computing.

Some of the support emails read like ChatGPT tbh.