As a Wise user, only for personal international transactions, I'm very curious to read this! I've had good experiences so far.
As a Wise user, only for personal international transactions, I'm very curious to read this! I've had good experiences so far.
Also very curious, as a former Wise user who stopped using them after they demanded impossible KYC requirements (proof of address with address components that simply don't exist for my address, luckily with no money in the account, but didn't budge even when I reached out to support) and then seem to have silently dropped this months later (still not using them - not going to risk that they come back with more bullshit when they have money to hold hostage).
Edit: Someone posted a copy of the article below, and it seems to be a similar issue with no satisfactory resolution.
what do you use now
Revolut. Despite an uneasy feeling with them since they're a fintech and those can be problematic, I've had nothing but excellent experiences with them. Including customer support in the few cases where I reached out.
Not the person you're asking but I had similar CS issues. I still use Wise sparingly but have also started using Revolut. Though, I wouldn't trust either with more money than I can afford to budget for ^life lessons^
As a personal Wise customer, I have a small issue with a name mismatch. It happens every time, I need to submit extra documentation every time, and when I raise the issue with support I get the same response every time - they got the documents and the transfer can go ahead, so there's no problem. They are incapable of the simple act of looking the history and realizing there is an issue. Wise excels at low fees, not at customer support.
Likewise, been with them for a few years and am changing countries very often (including NZ like the author). It's making me quite nervous TBH!
I do dozens of transactions every month sending payments to various freelancers. Been doing this for five years and can count the numbers of times I hand problems making payments on one hand - all we're minor and resolved in just a few days.
I've made about a dozen payments with them, and have had only one real problem - not long after I made the account but after I'd used them successfully for a few payments, I was paying for a purchase in 2 payments (one for each item).
After making the first payment, Wise decided that they had to see my passport before I could make any other payments, so I had to call my wife at home in another city, have her scan in my passport so I could upload it for verification and then still had to wait overnight until they unlocked my account. I asked customer service if they could allow my second payment while they verified my ID, but they said they said I had to wait but "it won't be long".
Same here! I need to know!