This is interesting, I think we've shied away a bit from security-ish use cases since it's outside of our personal core competencies, do you have examples of what tools exist today for catching things like that? Or is it totally adhoc?

> can the agents check their email? other notification methods?

Yes to email (for paying customers agents spin up with unique addresses), no to other notifications, but as soon as a paying customer has a use case for SMS, etc. we'll build it.