Sounds about right for Abloy. They own Yale and their app-based alarm is subcontracted dogshit (by https://mobilepeople.dk) that didn't get updated for years on end, logs you out constantly, has less functionally than a 90s keypad model and even the hub thing sometimes just falls over and needs a power cycle, etc etc etc. Presumably they are entirely unable to handle any of it in house and are at the mercy of the contractor to fix anything.