Thank you. This workflow worked for my US account just fine, though my account just said "Subscriptions" rather "Services & Subscriptions".
My plan renewed back in May at the new rate. Microsoft did not advertise that there was any way to remain with the "Classic" plan. I've also never used the Copilot "features". I'd absolutely sign-on to a class action suit to get some money back. Even if it ends up just enriching the attorneys (which class actions inevitably do) Microsoft needs as much "correction" about this behavior as possible.
> Microsoft did not advertise that there was any way to remain with the "Classic" plan
Months before the pricing change went into effect Microsoft sent me a detailed email about how to stay on the old pricing plan.
I don't appreciate being auto migrated, but they did originally provide instructions on how to not be migrated.
I'd love to see that email. I received no such email and no instructions about how not to be migrated.
My plan renewed on 2025-05-04. On 2025-04-04 I received an email w/ the subject line "Upcoming Microsoft 365 price change". This email stated:
> Thank you for being a valued Microsoft 365 subscriber. To reflect the value we’ve added over the past decade, address rising costs, and enable us to continue delivering new innovations, we’re increasing the price of your subscription.
> Effective February 14, 2025, the price for Microsoft 365 Family subscriptions will increase from USD 99.99* per year to USD 129.99* per year. To continue with the new price, no action is needed—your payment method on file will be automatically charged. To make changes to your subscription plan or turn off recurring billing, visit your Microsoft account at least two days before your next billing date.
> By maintaining your subscription, you’ll enjoy secure cloud storage, advanced security for your data and devices, and cutting-edge AI-powered features, along with all your other subscription benefits. Thank you for choosing Microsoft.
> Learn more about how to manage your subscription, including how to cancel and switch your subscription.
> * Subscription prices listed do not include any discounts, promotions, or special offers that may be available.
The phrases "Microsoft Account", "subscription benefits", "how to cancel", and "switch your subscription" were all links to the same page. Those links redirect to here: https://www.microsoft.com/en-us/microsoft-365/microsoft-365-...
I don't have an archive of the page as it appeared on 2025-04-04. Right now it makes mention of the Microsoft 365 Family "Classic" plan at the old $99 rate.
My recollection is that the page, as of 2025-04-04, also made no mention of the "Classic" plan, and offered no instructions re: not being "upgraded".
I am subscribed through Google play store, so there is a chance the form letter was different.