I'm not in the U. S. but when I tried to cancel my Bitdefender subscription last week (substituted Windows with Linux) - surprise: there isn't a Cancel Option anywhere on my account pages. No chatbot, no e-mail address, no phone number. I opened a ticket with them and the answer I got was: cancel via snail mail with the service provider. I live in a 11th century 200 inhabitants village and the next post office is 10 km away.
These practises have got to stop. We've got to regulate this away, it's borderline fraud.
Assuming it's credit card, file a complaint with your credit card company and do a chargeback - or request a new cc number such that the old one is retired. If you have to justify it with the bank, just tell them Bitdefender has no process for canceling a subscription once started. If they press further, or get pushback from Bitdefender, tell them the customer service rep suggested trying to send a letter to see if that might work.
I'm not in the US so I suspect some of it is slightly blunted by generally stronger worker protections but Amazon has had multiple issues here as well and we still have the "gig economy" stuff just the same.
I'm not in the U. S. but when I tried to cancel my Bitdefender subscription last week (substituted Windows with Linux) - surprise: there isn't a Cancel Option anywhere on my account pages. No chatbot, no e-mail address, no phone number. I opened a ticket with them and the answer I got was: cancel via snail mail with the service provider. I live in a 11th century 200 inhabitants village and the next post office is 10 km away.
These practises have got to stop. We've got to regulate this away, it's borderline fraud.
Assuming it's credit card, file a complaint with your credit card company and do a chargeback - or request a new cc number such that the old one is retired. If you have to justify it with the bank, just tell them Bitdefender has no process for canceling a subscription once started. If they press further, or get pushback from Bitdefender, tell them the customer service rep suggested trying to send a letter to see if that might work.
I'm not in the US so I suspect some of it is slightly blunted by generally stronger worker protections but Amazon has had multiple issues here as well and we still have the "gig economy" stuff just the same.
It's not a good direction things are trending.