> org needs a system using New Buzzword, to show to VC's or others, and this is the opportunity to use New Buzzword, whether it makes sense here or not
Oh lord, I have seen some nonsense built because some prospective investor wanted to see us "do something with AI" lest we be "left behind" somehow.
The thing is, from the point of view of getting investment money, it is probably the "right call". It's just not the business of making technology decisions, it's the business of making technology cosplay. Not my business.
Oh I agree, in that sense these features fulfill their true purpose, which is to assure some clueless VC that his money will be at the forefront of innovation or some hogwash. But they give zero value to the end users, who largely ignore them. Maybe even negative value, considering the opportunity cost.
As others have said before me, "the hype IS the product".
I am sure you could have came up with a legit use case for AI
You come up with solutions to use cases. Inventing a use case to justify a solution is backwards and by definition not legitimate.
No, you have the use case and then do the trade study to determine if AI is the right choice or something else given a set of criteria. That’s how you do systems engineering