I am sharing my professional opinion based on real world experience and subject matter expertise, so others can take what is of value and disregard what is not. You are free to disregard it in its entirety if you wish.

My day job org is a Github customer with a few hundred thousand dollars of annual spend with them, so while we get their ear, we don't move the needle with regards to product changes (their customer success team is very helpful when they can be though). I imagine the situation is not as great if you are a free user, or someone with immaterial spend with them; you're simply along for the ride.

As always, do what is best for your risk and threat model.