Recently a customer pasted a complete ChatGPT chat in the support system and then wrote “it doesn’t work” as subject. I kindly declined.

I’ve also received tickets where the code snippets contained API calls that I never added to the API. A real “am I crazy” situation where I started to doubt I added it and had to double check.

On top of that you get “may I get a refund” emails but expanded to four paragraphs by our friend Chat. It’s getting kinda ridiculous.

Overall it’s been a huge additional time drain.

I think it may be time to update the “what’s included in support” section of my softwares license agreement.