If you're interested, I was on a business trip and couldn't get on the plane when the bug happened and all flights were cancelled. Almost had to sleep on the street, since most hotels had electronic booking which also went down. Finally managed to get a shack on the edge of town ran by an old couple who probably never used computers much before.
Similar happened to me. It's ridiculous to make the claim that a business should be able to make avoidable errors that ruin lives and disrupt societies, and we should pretend that they are worthy of reconsideration without having learned or proven that they've learnt from such a credibility ending cowboy move.