I have one of these, a Zephyrus G15. That it had an AMD CPU and Nvidia GPU should have been a red flag that support would be really poor. Only a year out of warranty, it is a brick on a shelf because the thermals are so atrocious it pretty much burned itself out, and even with a thorough new application of thermal paste through a multi hour process there just isn't any way to get it to perform within spec. Supposedly, if you RMA it through ASUS they will charge you something like $700 and be unlikely to fix it. They have an insane dud rate, and even when it does work the hardware is barely hanging on. Several acquaintances have had similar problems.
It drastically reduced my perception of Asus as a brand - I wanted something I could game with, it promised the moon of portability and performance but they couldn't pull it off.
Curious, my experience could not have been more different. I still use Asus Zephyrus G15 (GA503QR from 2021) as my main development machine, and also game occasionally on it. It's AMD Zen 3 CPU with GeForce 3070.
As I write this, the fans are either completely stopped or so slow that I cannot hear them. The fans can get a little "whooshy" under load, but nothing out of line with other Windows laptops, as far as I can tell.
I'm running under Windows profile (not one of the ASUS-specific ones in Armory Crate). I also limit the battery to 60%, since I'm mostly using it plugged-in, with external monitor and keyboard. A month ago, I upgraded RAM to 40 GB and added another 4 TB SSD (and cleaned the fans in the process, so it's even quieter). I think I'll keep this machine for a few more years...
That being said, I did experience occasional cursor stuttering, but mostly when the machine is under load (typically during Visual Studio build).
I believe I have the same one! For me, almost out of the box I needed to disable CPU boost due to the thermals and instability. That worked for a while, though I considered replacing it and didn’t because there was just no others available at the time due to the pandemic. Apparently my issue is common but not the majority - a lot of folks seem to just have gotten a bad batch. I’m curious though, have you not even had any issues with sleep mode on the laptop? It seems extremely common that it just doesn’t work/crashes.
I got a good 2.5 years out of it, but I was hoping to use it for at least 6 or 7.
> have you not even had any issues with sleep mode on the laptop?
Now that I think of it, I did disable sleep and just use hibernate instead. I no longer remember why - perhaps I too had some issues. Maybe I was just annoyed by Windows restarting in the middle of a night and (c)losing my open applications whenever it wishes to update? Or did I disable Wake Timers for that? Sorry, my memory is a bit fuzzy.
As it is, hibernate works perfectly for me, is fast enough, and it never closes my applications behind my back.
OTOH, I had sleep issues with pretty much all PCs that I ever had (be it laptop or desktop), so maybe it was just inertia to always use hibernation instead. :)