I volunteer for a historical museum about transportation (mainly steam engines/trains) I was recently approached if I could create an 'interactive video game' to use in the educational corner.

I politely refused, of course, but I did ask why we'd even want that. The reason was simple: we receive government funding to do 'educational stuff', and kids like computer games, right?

Having employees (or volunteers in our case) to educate visitors during all opening hours is a massive challenge for most museums, so an interactive screen/game sounds like the logical solution to ensure the funding is approved each year again.

I hear the same thing from other musea that we collaborate with. Reality is that these systems are broken more often than not. Typically designed on a budget by an external developer, who is no longer employed or paid to maintain it. Employees/volunteers don't understand how the system works, so the screen just stays off.