What was weird was when the restaurant was closed and looked deserted but you could still order online and hope the locker with your order lit up with your food (it did).
I found it disconcerting that I couldn’t tell who was making my food, it felt dehumanizing and weirdly off putting
Like using a vending machine? Having worked at McDonald’s for 4 years before I started my long tech career, why do you think you’d known anyways after the food goes from grill to front counter via a bin? Double that via drive thru, there is always a division of labor anyways…it’s fast food after all.
Having had unhoused neighbors steal my order at Starbucks, I find the system they use in China reassuring.