I feel like we watched different videos.. Seemed like the AI (or other monitoring system) recognized a problem with the 18000 cups of water order and quickly transitioned to a real human. That instance looked pretty production ready to me.
I feel like we watched different videos.. Seemed like the AI (or other monitoring system) recognized a problem with the 18000 cups of water order and quickly transitioned to a real human. That instance looked pretty production ready to me.
I interpreted it as the AI system added something strange to the order, and when someone saw it, that’s when the system was cut off. Otherwise the next word sounded like a confirmation
That said, this is not the only video floating out there of these type of systems not handling edge cases elegantly
I suspect the human worker still had a headset to listen in to the orders at the drive-through and just intervened when she heard that order.
Regardless, looks like you can't replace everyone with A.I. just yet.