They didn’t turn up. But I have had other rulings where the company sent a representative, and many where they settle beforehand - not that it is any of your business. I’m just a savvy consumer, as are my friends and family.

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Many have pointed out how wrong you are and yet you persist. Either you aren’t an EU citizen, oblivious of your rights, or just a troll.

It's the two of you talking in circles. You lie (>>which they lost because they breached consumer law), deflect and don't bring anything tangible to the discussion besides anecdotes. Everyone who cites "consumer laws" in this thread ignores the lived reality of consumers in the EU.

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