I’ll try that next. The flow use to be “pharmacy” “something else” phone answered by pharmacist. Then they threw Pharmacy Technicians into the mix. Then they centralized the pharmacy technicians into a call center.
I hate having to call. I hate having the system be insistent on hearing my problem first. 25 years with the same medications, if I’m calling it’s for something that is not usual. And if the system were truly trying to be helpful it would realize I’m calling about the insulin that is delayed when I specifically requested pickup today, and maybe it could figure out I need to transfer it to a pharmacy that has it in stock.
I’ll try that next. The flow use to be “pharmacy” “something else” phone answered by pharmacist. Then they threw Pharmacy Technicians into the mix. Then they centralized the pharmacy technicians into a call center.
I hate having to call. I hate having the system be insistent on hearing my problem first. 25 years with the same medications, if I’m calling it’s for something that is not usual. And if the system were truly trying to be helpful it would realize I’m calling about the insulin that is delayed when I specifically requested pickup today, and maybe it could figure out I need to transfer it to a pharmacy that has it in stock.