I mean. Like. It files tickets. Closes them. Links them. Accepts comments. Sends email to me when all that stuff happens. I can make it send email to others too. All that seems fine? The web UI of the hosted version runs like absolute ass, and its inability to preserve a ticket being created when I accidentally close the tab is downright offensive, or at least what comes out of my mouth when I experience that definitely is. But otherwise fine? ( /s, a bit)

I haven’t had to use the more egregious stuff like time tracking, as you can tell. I think one of our projects has a kanban board somewhere, but I’m not a release manager so I’m mostly living in happy ignorance of what’s on it. It’s not a large outfit, thankfully.