> [0] I won’t say the weakest of their tools because youtrack exists.
I realized something shocking while nodding along to your observation: they are a dev-tools company, and made their own issue tracker, but I still have to populate every single field, by hand, when reporting a bug against one of their products. But they have total control over the content emitted by RubyMine > About in order to package up the "what, exact, release and platform is the user on". Ironically, I could file that as a YouTrack against the YouTrack product if I enjoy spitting into the wind
Then you realize how this actually discourages interaction with bug reports and feature requests.
I've added "look how active and healthy the bug reporting and feature request systems are" to my checklist for tool evaluation.