Blame is purely social and purely human. “Blaming” a tool or process and root causing are functionally identical. Misattributing an outage to a single failure is certainly one way to fail to fix a process. Failing to identify faulty tools/ faulty applications is another way.

I was being flippant to say it’s never AI’s fault, but due to board/C-Suite pressure it’s harder than ever to point out the ways that AI makes processes more complex, harder to reason about, stochastic, and expensive. So we end up with problems that have to be attributed to something not AI.