Zoom is pretty good for video meetings and especially for video conferences. I've never tried to use it for chat, but I imagine it's pretty lackluster. The really nice thing about teams is that it does both in one place.
But you know what's super underrated and I think could really take a hold on the business world? Discord! The video calls are so good! And multiple streams at the same time? Zoom can't do that!
The channels, too, just blow everything teams has out of the water. The video quality is better, its way faster, has more features, and they actually work. The audio filtering stuff actually works.
I really think with the right marketing they could take over the world. Honestly can't believe they haven't tried it yet.
They would need to do a lot of alterations to make Discord viable in the business world, but I do agree the bones of the platform are miles ahead of Slack or Teams.
It’s a shame they don’t have an enterprise / business tailored product based on it