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robocat 4 days ago  [ - ]

> but rather to "maintain your business."

If banks want to keep a customer, you might think the most important thing is to just not annoy or screw over their customers.

Why do they continually treat good customers like shit? I'm in New Zealand and my bank just continuously pisses me off. I don't want any upsell (the arseholes tried to upsell insurance when I got a credit card the other day). I've got a six figure facility at risk (US:HELOC?) and my bank's security practices are shockingly bad (we're way too trusting in New Zealand). Little things like access blocked from oversees for a month (phone banking was theoretically available but I couldn't call international so it wasn't). Aside: I would like to block phone banking because it feels so insecure. I've been looking for a better bank, but I wouldn't get the same mortgage facility, soooooooo I'm kinda stuck (maybe that's the reason they don't need to be good to customers).

Mitchell kept getting annoyed by the bank's activities. They wanted him as a customer but their internal systems didn't know how to make it easy for him. Systems with negative impacts are too common even when you're the guy making them money...

robocat 3 days ago  [ - ]

Great article on this: https://quoththeraven.substack.com/p/every-industry-is-an-ov...

  I hand the cashier my credit card. She looks at me like I’ve just asked her to barter goats for spices. “Can I have your name?” she asks. “No,” I reply. “You can have my money.”

  Then comes the phone number. Then the email. [] Finally, after this interrogation, I’ve spent $300 and she asks if I’d like a bag. Of course I want a fucking bag: “That’s 25 cents,” she says. Why can’t stores just build the damn bag into the price instead of insulting me at checkout? I’m not asking to be hand-fed grapes like Julius Caesar.

  And God forbid I need to call anyone about anything. Changing an airline ticket? Calling my credit card company? Forget it. Every road leads to an automated voice system with the warmth of a Soviet switchboard.
aetherson 2 days ago  [ - ]

I also find it annoying when retail stores try to sign me up for marketing emails, but I'm not real sure this is a relevant comparison to the effort of banks to engage with a business customer who has deposited multiple tens of millions of dollars with them.