Software development is one of the listed industries. Well before AI we have seen that few companies wanted entry level devs due to the training and such.

Reducing in call centers has been going on for a while as more people use automated solutions (not necessarily AI) and many of the growing companies make it hard to reach a real person anyways (Amazon, Facebook, etc). I feel like AI is throwing fuel on the existing fire, but isn't as much of a driver as the headlines suggest.