It’s also just resulting in atrocious customer experience.

I can go to Safeway or the smaller chain half a block away.

The Safeway went all in on self checkouts. The store is barely staffed, shelves are constantly empty, you have to have your receipt checked by security every time, they closed the second entrance permanently, and for some reason the place smells.

Other store has self checkouts but they also have loads of staff. I usually go through the normal checkout because it’s easier and since they have adequate staff and self checkout lines it tends to be about the same speed to.

End result is I don’t shop at Safeway if I can avoid it.