I would rather say it's a Chinese conglomerate. E.g. Think.* are said to be designed in the US, Taiwan, and Japan. They are often assembled locally (e.g. my ThinkStation was assembled in Hungary). They have offices in many local markets and can be held accountable for warranty, issues, etc.
I agree with your general point though, 'Chinese' does not mean bad quality, warranty, etc. It's more a property of a bunch of Chinese computer companies selling through AliExpress, Amazon, etc. Their quality and service might improve as they grow.
As an aside, Lenovo are pretty awesome. For ThinkStations, ThinkPads, etc. they have in-depth guides for supported memory configurations, disassembly, repair etc., often with part numbers. Their hardware also works well with fwupdmgr and they provide their own Linux support (like WWAN FCC unlock scripts).
These things would be important if they made products that actually work. My T14s Gen 3 AMD simply doesn’t work. Half the time I go to wake it from sleep, the firmware has crashed and I have to hard-reset it. I spent months trying to get Lenovo to fix this. They did replace the motherboard twice (once on-site, once shipped to them) and eventually replaced the entire laptop with a new one. None of this is useful when they can’t make a laptop that doesn’t crash while it sleeps.
Sorry to hear that! I have a T14 (non-s) Gen 5 AMD and everything works great, also suspend-resume. A few years ago I had a Gen 1 AMD and it was certainly much worse. It would resume, but the trackpad or trackpoint would often not come up. But I'm very happy with the Gen 5.
I would rather say it's a Chinese conglomerate. E.g. Think.* are said to be designed in the US, Taiwan, and Japan. They are often assembled locally (e.g. my ThinkStation was assembled in Hungary). They have offices in many local markets and can be held accountable for warranty, issues, etc.
I agree with your general point though, 'Chinese' does not mean bad quality, warranty, etc. It's more a property of a bunch of Chinese computer companies selling through AliExpress, Amazon, etc. Their quality and service might improve as they grow.
As an aside, Lenovo are pretty awesome. For ThinkStations, ThinkPads, etc. they have in-depth guides for supported memory configurations, disassembly, repair etc., often with part numbers. Their hardware also works well with fwupdmgr and they provide their own Linux support (like WWAN FCC unlock scripts).
> As an aside, Lenovo are pretty awesome.
These things would be important if they made products that actually work. My T14s Gen 3 AMD simply doesn’t work. Half the time I go to wake it from sleep, the firmware has crashed and I have to hard-reset it. I spent months trying to get Lenovo to fix this. They did replace the motherboard twice (once on-site, once shipped to them) and eventually replaced the entire laptop with a new one. None of this is useful when they can’t make a laptop that doesn’t crash while it sleeps.
Sorry to hear that! I have a T14 (non-s) Gen 5 AMD and everything works great, also suspend-resume. A few years ago I had a Gen 1 AMD and it was certainly much worse. It would resume, but the trackpad or trackpoint would often not come up. But I'm very happy with the Gen 5.
My company provided Dell has the same issue (Intel CPU). Comes and goes a bit with firmware updates.