founder here. great question.
the way i see it, the sales side should be bespoke -- because everyone has a different product, and way of selling/configuring, and the factory-floor side should be bespoke -- because of all the different types of equipment. but the middle layer (purchasing, bill of materials, invoices, sales orders, scheduling, processes, work centers) can be standardized.
for me that's why it's important that the middle layer is open source. so that the bespoke layers can tie into it.
I see, I was under the impression that Carbon encompassed sales and factory floor too. Now it makes more sense. Thanks!
ahh, it does -- but there's a slight hair to split.
on sales, carbon supports quoting, sales orders, invoicing, configurator, etc -- but it does not attempt to create a website for you where you can list your products and their configurations. the idea is that you have a site, the site sends info to carbon through the API (whether it's a quote or an order), and then things begin from there.
similarly with production except that the shop floor is pulling intstead of pushing. carbon manages the schedule, the jobs, the capacity planning, etc. and provides a UI for guys on the shop floor to record their time and materials. but if you want to interface with a machine, you'd be pulling information out of carbon through the API, and relaying it to the machine.
Great Q&A's, thank you for taking the time to answer! Sounds like a great way to handle the complexities of business reality.