I hate this approach so much. Something doesn't work very well, so instead of putting pressure on making it work better, let us abandon it!

Don't get me wrong. There are cases when it makes sense, but only when it is certain that there is no way to make it better, or when making it better would be a waste of resources. And neither is case here.

In my country, we have, what is essentially, a centralized email for communication with authorities. Taxes, permits, trials, it all goes there. There is no spam, you can set it up so that reminders about unread go to your normal email. It's not perfect, but it saves me hours of time I would otherwise have to waste in line.

So try for something like this. Instead of just giving up.