I work in hospitals and it's just a constant stream from IT of "oh you just figured it out! congratulations! time to change they way you do things! this time we've solved all your problems that you're not complaining about! try to reengineer how to do anything now! lol! we hear you and feel your pain! here read ten pages of drivel that tells you how important and amazing IT is but won't actually tell you how to do anything with the new new tools and lives in some fantasyland that has nothing to do with the work that you actually need to get done!" all while simultaneously making every single computer and workflow somehow slower and more complex. Add another login here... force a quicker logout there... And then admin will come in with "thanks IT! you're doing amazing work! by the way everyone else we expect your productivity and caseload to increase!"
Meanwhile getting things to work is filing tickets followed by "oh gosh that's so complex!" and months of moron pitcrew showing up " to fix it" who can't fix anything and who seem to think it's just that we're dumbasses who can't figure out who to reboot a computer.
Honestly it's difficult to not grow the instant opinion that IT should just shut the fuck up and fire themselves. Who the hell do they even work for?
> Honestly it's difficult to not grow the instant opinion that IT should just shut the fuck up and fire themselves. Who the hell do they even work for?
Management. Management whose goals and incentives don't align with yours. Or IT's.
If management cared about your experience and quality of life, then presumably they'd be riding IT to get shit fixed. They'd be providing staff and resources necessary to resolve the issues. They'd be consulting with the staff using the programs before buying/deploying them. They'd be consulting with IT before buying/deploying them. They're not because they don't care.
They went and bought some EHR system and an expensive support contract based pretty much entirely on price and/or how many golf games the vendor would pay for, dropped the steaming pile of turds into IT's lap, and had them implement it. They probably also told them to go ahead and integrate it with all the other systems in use that they sourced the same way.
Meanwhile, every time they've done a budget for the past 20 years they've cut IT just a bit more because it's a cost center so the lower you can get that on your spreadsheet, the better you look, so there's like two kids and a grumpy old balding guy who spends most of his day working on reports for audit and compliance and they're responsible for the entire hospital.
(At the hospital one friend worked at he was responsible for taking support tickets along-side the two other IT staff, working the on-call, and also _every single integration between systems in the hospital_. He wasn't a software developer or anything. He'd just started as purely help desk and seemed to have a vague idea how to write documentation and only cost like $35k/yr so he was clearly the best person to be responsible for communicating with all the vendors and making sure the EHR system could talk to the MRI machines.)
But don't worry, even if this comedy of errors somehow gets to a working state... when that contract's up for renewal, they're going to look at the price and if a better one comes along they'll do the same thing again. Same for every other system in use all of which will have a ripple effect across every other system.
Hey, at least you have job securi--what's that? The hospital was just bought by private equity and merged with another hospital and the entire IT department's laid off effective immediately?