I've read this comment twice and I genuinely can't understand it.
Uh, so your own attempt at a similar project didn't work and was a terrible experience and the fundamentals of the system are specific and still require babysitting. But it's inevitable (???) that it'll get better... and this improvement only MIGHT make things better for people, only some of the time?
I'm not alone in being unimpressed by this, right? Nothing about what was written here sounds... good? Even the most optimistic part is "well, maybe it might be good, sometimes". Like, this sucks. This is a bad system that doesn't work and makes things worse.
what I mean is: building these systems is nontrivial, but if done well it can help. Imagine non being in an endless queue on a phone call when having to do a simple task through a customer center call, or having a phone reminder with more information and less noise than from a written notification. The fact that I failed at it (for lack of experience and resources) does not mean it should just be shrugged off as useless or impractical. Some companies offer this service and it works just fine for narrow use cases.