The problem was them going public. Honestly looking at the fact that it's a 20 year old company that's really good at one thing, take it private if you can, slim the company down and offer more competitive prices. The other user is right on that. Accept that you're Jetbrains instead of fancy big tech giant.

If they offered a competitive 100 Gig tier or a cheaper 1 TB tier I'd instantly switch my entire family back from Google Drive because at a technical level Dropbox is just simply better. Insync + GDrive is much worse than the block based sync. If they just focused on this they have a good business. The headcount expansion and desperate horizontal creep into other services just makes miserable products.