Every Dropbox user I've talked with has complained at length about the random upload slowdowns.

Every Dropbox user I've talked with has complained at length about the software.

Every Dropbox user I've talked with has complained at length about the cost, and is looking for alternatives, but the marginally-better software keeps them there for now (gdrive and onedrive have a fair number more issues).

Yes, I think it matters. But they exploded their headcount and now they have to compete in areas they aren't anywhere near as good in (document management, etc) to make the higher profit they need to keep going, and raise the cost for everyone who doesn't use it.

Basically they went B2B and have been coasting in a gradual decline on their consumer side. A tale as old as time.