On this topic, can anyone find a document I saw on HN but can no longer locate? A historical computing essay, it was presented in a plaintext (monospaced) text page. It outlined a computer assistant and how it should feel to use. The author believed it should be unobtrusive, something that pops into awareness when needed and then gets back out of the way. I don't believe any of the references in TFA are what it was.

Designing Calm Technology?

beyond intelligent machines?