Their corporate support is a joke.
When we bring a problem to them, which we pay them for, the turn around time is awful, and about 2/5 cases I end up having to break out the debugging tools and root cause/fix fix it because their support engineers can't be bothered.
Especially their nVidia support. Worse than useless.
Enthusiastically agree. A point of curiosity… are you in the Americas or in Europe?
I’ve often wondered if the support is better if one is on the “correct”side of the Atlantic.
At a minimum, one would have the benefit of having time zone alignment with Engineering staff.
“We’re waiting for Engineering in Germany to get back to us.” is a common refrain.
> Their corporate support is a joke.
SUSE also really like their "I didn't expect the Spanish Inquisition!"-style random subscription audits too.
Why should SuSE be on the line for supporting nVidia, rather than nVidia itself or your hardware supplier? Or is SuSE now also selling corporate computer hardware?
Because its in scope for their support license that you're paying them for.
nVidia is neither Java nor a web server.
https://www.suse.com/support/policy-products/
I'm unsure what argument you are trying to make here? The page you linked makes no reference at all to nVidia. And directly below where it mentions Java (web servers are not mentioned at all, only web browsers), it also excludes:
And further down, it also excludes: I'm not sure if SuSE considers nVidia drivers to be 3rd party or not, but they are definitely without public available source and without an Open Source license.Because SuSE has YES-certified the hardware it's running on.