"Customer support data is stored exclusively on EU-located networks and servers"

We should not just focus on the location. It's about who is managing the servers and networks.

> We should not just focus on the location

True, but location matters a great deal, because some countries have a tendency to MITM any physical link they can get their hands on, even if that means scuba divers or secret rooms. But also who it is who is managing it, agree.

SUSE S.A. ownership does seem to be entirely European, if you're worried about Safe Harbor type issues.

https://siliconangle.com/2023/08/18/suse-taken-private-major...

They were a German company before being bought by Novell in 2004. I think the popularity dropped after the takeover in Europe.

Now that they are completely disentangled again, let's hope they restore the popularity. It is a good distribution.

> I think the popularity dropped after the takeover in Europe

It wasn't the takeover, it was splitting SUSE linux into a paid stable/supported distro and a testing/community distro, like Red Hat had just done with RHEL/Fedora. Unlike Red Hat, SUSE didn't have the critical mass to force the community to be guinea pigs for paid customers, and it withered as folk switched to other distros, including the hot new entrant: ubuntu.

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The focus should not be on the location, provided it is in the EU, but really the focus should be on carefully siloing the user data and make it only accessible to who needs them which is definitely no-one managing any servers and networks; it shouldn't matter (just dataloss, but not leaks which are not worthless). The info should be encrypted with different service dependent (healthcare, different levels, taxes etc) key pairs. As long as this data is accessible by anyone else but me, it's going to fall in the wrong hands anyway.