I have a very clear memory of offending someone with the use of the word “crap” years ago.

As a kid I worked in a restaurant that sold Cincinnati-style chili - noodles with sweet chili and cheese on top. We were encouraged to offer customers who ordered a plain bowl of chili this noodle concoction instead.

Late one night, I had a customer order a bowl of plain chili. I gave her the spiel I was supposed to, suggesting that she try the noodle dish. She said, “so you won’t sell me a bowl of chili?”. I replied, “sorry for the confusion ma’am, I am happy to sell you chili. We are asked to say this crap because management is worried customers don’t know what they want”. She replied, “I don’t think it’s appropriate for you to use the word ‘crap’ with me”. I apologized again, gave her her order, then was removed from my position 3 days later when she emailed management to complain. I had “refused to sell her chili”, and “used vulgar language”.