The author wants us to believe that their insurance provider reduces their customer service success to the single factor of whether or not someone has an Android phone?

Unmitigated bs.

Use your web browser and find an in-network hospital via the website. Like a person.

This article stretches the limits of credibility.

Garbage premise and clickbait title.

I could continue on to talk about the "walled garden" issue, but I don't think that step is even warranted given the facts.