Thanks for sharing this. I agree with others that this issue is primarily caused by the insurer (why does this need an app?) and dysfunctional healthcare governed by money and greed.

Still it's a good reminder of what you're getting into with walled gardens.

More broadly, it is a real shame how corporations have turned mobile internet into the complete opposite of what it could achieve.

Ideally, the only thing tied to a specific hardware or software provider should be your identity.

And imho, said provider should be controlled by state government, and be accessible from any device, given the proof of identity.