You absolutely can because some negative aspects are already cropping up - services capitulating before AI training scraper bots, children being extorted by schoolmates for AI-"nudified" pictures, lawyers submitting AI-generated filings full of hallucinations... that is something that warrants urgent regulatory attention.

Actual customer support by humans being replaced by AI is also something that warrants at least investigations - if not for the protection of one of the last classes of low-skill employment, mismanagement of support has been a thing for so long, "submit your complaint on Hacker News" is a meme.