> She said that since she didn’t go through training, Edward’s father said she couldn’t officially be a repair tech. But through the years, she honed her skills.

> Before he passed away, she said he was incredibly impressed with her growth.

> “Last year, (Michael King) informed me, ‘I can’t give you the title because you didn’t go to college, but you do a heck of a good job repairing things and fixing it and taking care of people,’” Henning said.

All that hard work and nothing but a verbal compliment, no wonder no one in retail cares anymore.