Had a similar experience going to a GameStop with my son to fix a gift card that wasn't working online.

Store was great and the young men who worked there were

- polite

- helpful

- persistent in calling HQ store help line to get the card working

I even asked them if there was a way I could give feedback on the store and mention them specifically. They said "Given how the company is doing, that would be great but it won't matter but thank you."

Which prompted another thought:

Retail was a great first job for kids in high school. It taught you customer service, sales, responsibility etc. Barrier to entry was also low in case you came from a lower socioeconomic tier and were looking to gain experience for your resume etc.

Feels like we lost a lot by killing off physical locations on multiple fronts.