This drama is a very good thing because 1) now companies might reconsider replacing customer support with AI and 2) the initial victim was an AI company.
It could be better though.. I wish this happened to a company providing "AI support solutions"..
A company of 10 devs might not actually have a customer support at all. We all know, devs are not the greatest customer support people.
It's an AI company that is presumably drowning in money. What humans do work there have probably already had a good laugh and forgotten about this incident.