the game theoretic is to notice that +validate -solve is cheaper than +validate +solve, and capitalize on that. -validate +solve is the Comcast and Spirit airlines approach, so it's also valid
the game theoretic is to notice that +validate -solve is cheaper than +validate +solve, and capitalize on that. -validate +solve is the Comcast and Spirit airlines approach, so it's also valid
?
Comcast and Spirit both run their business on NOT solving problems.
In fact Comcast is one of the few cases where I've had a customer service rep commit outright fraud. Validated my problem, responded to my questions, told me they did X when in fact they did Y (which I would not have found acceptable and they were fully aware of this).
It's the alternative option that most people don't realize is in the table. Validate, pretend to have solved, don't actually solve.