I am prone to defend them, but they do it in a sensical way (most of the time), I plugged in a G3 whose hard drive was last written to when I was playing hopscotch and when I connected it to wifi it had an official update patch ready for me. They aren't perfect but how many other companies do that. I'd argue that their unflinchingness to move on hardware-wise, and long software support is what gave them success.